Cancellation and Refund Policy
Empowered Spirit Healing
Last updated: 20 October 2026
We want purchasing from Empowered Spirit Healing to be straightforward, transparent and fair.
Please review this policy before purchasing a digital product or subscribing to The Sanctuary.
Sanctuary registration is currently closed. Membership terms below describe the planned offer when registration opens. Digital products currently use Fourthwall checkout and download delivery, with the provider’s terms and disclosures shown before payment. A Sanctuary subscription is not required for these purchases.
1. The Sanctuary Membership
The Sanctuary is a monthly digital membership with a standard subscription price of US$15 per month.
Membership payments renew automatically until you cancel.
The amount, billing frequency and applicable checkout conditions will be displayed before you subscribe.
2. Cancel Anytime
You may cancel your membership at any time through your account or the secure subscription billing portal.
There is no minimum membership commitment beyond your current paid billing period.
You do not need to provide a reason for cancelling.
Cancellation stops future automatic subscription payments.
3. Access After Cancellation
When you cancel, you will ordinarily retain access to the Sanctuary member library and included resources until the end of your current paid billing period.
After that period ends, paid membership access will close unless you choose to subscribe again.
You may export your Reflection Journal entries while the relevant account features remain available.
Please save any reflections you wish to retain before your membership access ends. Account data retention and deletion are explained in our Privacy Policy.
4. Membership Refunds
Membership payments are generally non-refundable for:
- Changes of mind after joining.
- Not using the library during a paid period.
- Forgetting to cancel before a renewal, where the renewal terms were properly disclosed and the charge was validly authorised.
- Choosing to cancel partway through a billing period.
We do not ordinarily offer prorated refunds for unused membership time.
However, refunds or other remedies will be provided where required by applicable consumer law, including where the service fails to meet applicable consumer guarantees.
We may also consider exceptional circumstances at our discretion.
5. Digital Product Refunds
Digital products include downloadable ebooks, PDFs, meditations, hypnosis recordings, courses, educational resources and digital bundles.
Because these products can generally be accessed or downloaded shortly after purchase, we do not ordinarily offer change-of-mind refunds.
Refunds are not normally provided simply because:
- You have changed your mind.
- You no longer wish to use the product.
- You purchased a product without reading its description.
- You expected a particular personal outcome that was not promised.
This does not affect your statutory rights.
If a digital product is faulty, materially different from its description, inaccessible or otherwise fails to meet an applicable consumer guarantee, you may be entitled to a remedy under law.
6. Download or Access Problems
If you have difficulty accessing a purchased product or membership resource, please contact us at:
admin@empoweredspirithealing.com
Include your order number or account email address and a brief description of the issue.
We will investigate the problem and take reasonable steps to resolve it.
Where a refund or other remedy is required by applicable law, we will provide the appropriate remedy.
7. Duplicate or Incorrect Charges
If you believe you have been charged twice, charged an incorrect amount or charged after a valid cancellation, please contact us.
We will review the transaction and correct billing errors as appropriate, including providing a refund where warranted.
8. Refund Processing
Where a refund is approved or legally required, it will ordinarily be returned through the original payment method where possible.
The time taken for the funds to appear may depend on the payment provider and your financial institution.
Currency conversion differences and third-party bank charges may affect the final amount received where permitted by law.
9. Australian Consumer Law
Our products and services come with rights and guarantees that cannot be excluded under the Australian Consumer Law where that law applies.
Nothing in this policy excludes or limits those rights.
You may be entitled to a refund or another appropriate remedy where a product or service does not meet applicable consumer guarantees.
Customers in other jurisdictions may have additional mandatory rights.
10. Contact
For cancellation assistance, billing concerns, download problems or refund enquiries:
Empowered Spirit Healing